Terms and Conditions
The following applies to the use of this Web site as well as all transactions conducted through the site.

Legal Notice
All notices from EternaHugs, LLC to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to EternaHugs, LLC shall be made either by email or sent via first class mail to our address at 11445 E. Via Linda, Suite 2-436, Scottsdale, AZ 85259.
Delivery shall be deemed to have been made by You to EternaHugs, LLC five (5) days after the date sent.

All content appearing on this Web site is the property of EternaHugs, LLC, 11445 E. Via Linda, Suite 2-436, Scottsdale, AZ 85259, © Copyright 2008–2009 by EternaHugs, LLC. All rights reserved.

As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following notice: © Copyright 2008–2009 EternaHugs, LLC. All rights reserved.

ETERNAHUGS, ETERNABEAR, ETERNAPET, ETERNAPILLOW, ETERNAPRODUCT(S), DEDICATION CHARM LOCKET and other marks on our site bearing the registration symbol are trademarks or registered trademarks of EternaHugs, LLC, in the United States and other countries.

All other brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by EternaHugs, LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of EternaHugs, LLC or any third party, except as expressly granted herein.

One or more United States and international patents apply to this site, including without limitation: U.S. Patent No. 7,308,741.

Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. EternaHugs, LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if EternaHugs, LLC believes that customer conduct violates applicable law or is harmful to the interests of EternaHugs, LLC and its subsidiaries.

Privacy Policy
EternaHugs, LLC use of personal information that you may submit to EternaHugs, LLC through this Web site is governed by the EternaHugs, LLC Privacy Policy.

Shipping & Delivery
Free UPS shipping is included in the cost of your purchase. Pricing includes regular UPS Ground shipping ("Free Delivery") to any destination within the 48 contiguous states. At this time, EternaHugs, LLC ships merchandise only to locations within the continental United States and not to international locations. Nor does EternaHugs, LLC ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands OR P.O. boxes. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Please contact us regarding shipments that extend beyond our "Free Delivery" area, or if special delivery requirements (e.g. UPS 2nd Day Air or UPS Overnight Delivery) are necessary, as additional charges will be incurred.

Shipping Details

  • Orders received Monday through Thursday before 11:30 a.m. MST will ship same day.
  • Orders received Monday through Thursday after 11:30 a.m. MST will ship following day.
  • Orders received Friday before 10:00 a.m. MST will ship same day.
  • Orders received Friday after 10:00 a.m. MST will ship Monday.
Please allow approximately 5-7 business days for standard UPS ground transit time.

Sales Tax
EternaHugs, LLC will charge 9.75% sales tax for all orders that originate in the state of Arizona.

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. EternaHugs, LLC makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. EternaHugs, LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL EternaHugs, LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

-- OR Depending on State --

The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by EternaHugs, LLC.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. EternaHugs, LLC is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not EternaHugs, LLC.

The inclusion of material on this server does not imply any endorsement by EternaHugs, LLC, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although EternaHugs, LLC tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Safe and Secure Online Transactions
EternaHugs, LLC is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.
Credit card details are not retained in our database. Once the transaction has completed the credit card numbers are no longer retained.

Return Policy
Returning products to EternaHugs, LLC is simple. If you are not satisfied with your purchase, simply contact the customer care department and a representative will contact you the next business day to assist you with the return process. If you choose to be contacted by phone, please make sure to provide a daytime phone number.

Items purchased from EternaHugs, LLC can be returned within 30 days of delivery for a refund. However, items not returned within 30 days of delivery will incur a 10% restocking.

Items that cannot be returned or refunded

  • Any item that has been personalized.
  • Urns that have been filled/used.
  • Items that have been damaged or tampered with by the customer.

Packing Your Return Packages
After contacting the customer care department, it is important to make sure returned orders are properly wrapped and packaged. They must be shipped via FedEx, UPS or United States Postal Service with delivery confirmation. No credit can be issued if damage occurs as a result of improper packaging.

Damaged, Defective, or Incorrect Items
Please inspect all packages immediately upon delivery. Damaged merchandise must be reported to EternaHugs within 24 hours upon receipt of package(s). Please retain all boxes and packing materials for a damage inspection by the delivery carrier.

Credit for damaged merchandise may be forfeited if report is not made within the time specified. No return will be accepted without prior authorization.

If you have received an incorrect product, we sincerely apologize for the inconvenience. Please email us and a customer care representative will assist in getting you the correct product. If you choose to be contacted by phone, please make sure to provide a daytime phone number. If an error was made on behalf of EternaHugs we will expedite shipping of the correct product as soon as possible, without additional cost to you.

If you do not have access to email, you may contact a customer care representative for additional assistance. 602.499.1506.

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. EternaHugs, LLC and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

In the event of litigation both parties agree that the Law of the State of business registration of EternaHugs, LLC shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

The Terms and Conditions constitute the entire agreement between you and EternaHugs, LLC with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and EternaHugs, LLC with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by EternaHugs, LLC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.



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© Copyright 2008 by EternaHugs LLC. All rights reserved.